FREQUENTLY ASKED QUESTIONS

Stingray Beach Park is located in Cozumel, Quintana Roo, Mexico. Its address is Avenida General Rafael E. Melgar (Carretera Costera Sur s/n Km. 2.8 Centro, 77600 Cozumel, Q.R., Mexico).

You can find more information about the park on Google Maps.

No, the meeting point is at Stingray Beach, where the activity takes place.

When visiting the park, you can park along Avenida Rafael E. Melgar in the white line area, which is allowed by the Transit Department, as the location does not have its own parking.

There might be available times. Please contact us by phone or WhatsApp for last-minute reservations at +52 987 873 9005, or by email if your reservation is a month or more in advance at [email protected].

You are welcome to arrive earlier or stay after your activity to enjoy the amenities of the location within our operating hours.

Showers, restrooms, changing rooms, tables with umbrellas, lounge chairs, swings, and a water trampoline are available for visitors to enjoy.

A 100% refund will be issued if your cruise ship’s arrival or schedule change prevents you from participating in the activity.

For the safety of visitors and animals, snorkeling without the supervision of a guide within the tour is not allowed.

At Stingray Beach, we offer other guided activities such as the Chocolate Seaside Workshop and Wine Tasting, and the Mezcal & Tequila Tasting Room. Additionally, you can enjoy a delicious meal and a refreshing drink with a beautiful sea view in a location with little crowding, and very close to the main cruise ports. Don’t forget to take a picture with the macaws!

The park is open from Monday to Saturday, 8 AM to 3 PM, with extended hours on certain days according to cruise schedules.

Just bring the essentials: UV-protective clothing, a hat, and sunglasses. Bring cash or cards for optional purchases, photos, or tips.

The sharks can be observed during the 30-minute snorkeling session, but there is no direct contact, only observation.

Although the space capacity was designed for groups of 50 participants, we limited attendance to a maximum of 30 people per session for better attention and comfort.

The activity lasts 2 hours from start to finish. It includes 30 minutes of interaction with the stingrays and 30 minutes of snorkeling with stingrays and nurse sharks.

Companions are welcome at no cost. We ask that you remain in the beach area so as not to interfere with the activity.

Children from 5 years old are welcome. However, if there are younger infants, they can accompany the interaction part in the arms of a parent or guardian (21 years or older), as long as the infant is enjoying the activity.

Yes, as part of the stingray interaction, visitors can help with feeding.

Please arrive at least 15 minutes in advance to check in and have time to use the restrooms or changing rooms if necessary.

Yes, wearing a life jacket is mandatory for any water activity.

Please contact us at [email protected]. We would love to know how we can accommodate your specific needs.

No, this tour involves descending stairs and walking on the beach as well as in the water.

You are welcome to use your camera only during snorkeling. However, during the encounter, you need to have both hands free, and tying your camera to your neck or wrist could accidentally hit the stingrays, so its use is prohibited in this part of the tour.

Our cancellation policy states that your tickets will be 100% refunded in case of:

• The tour is canceled due to safety concerns. The weather prevents the tour from being conducted, the Port Authority has decided to close water activities, lightning is striking the sea, or some operational issue prevents the safe conduct of the activity.
• Your flight or cruise was canceled or delayed, and you cannot reschedule.
• A medical emergency that can be verified with a doctor’s note.

NOTE: If you purchased tickets through an agency, please check the applicable Policies with the Agency.

Online reservations do not require a printed copy.

NOTE: If you purchased tickets through an agency, please check the applicable Policies with the Agency.

No, this activity does not include food and beverages, but you can check the restaurant menu HERE.

The total duration of this activity is 2 hours.

Yes, the room has a ramp and restrooms suitable for wheelchairs.

This tour takes place from Monday to Saturday at 9:00 AM and 11:30 AM, with some exceptions based on cruise operations.

A maximum of 20 participants for your comfort.

Yes, please specify your allergies when making your reservation and remind the guide at the start of the activity.

I don’t drink wine, but I’d like to participate in the activity.

You can participate in this activity even without the wine tasting; we can substitute it with bottled water.

Children aged 12 and up are welcome to participate in this activity.

The minimum age for consuming alcoholic beverages in Mexico is 18 years, but we respect the American regulation of 21 years for cruise passengers participating in this activity.

Children aged 12 and up are welcome to participate in this activity. The minimum age for consuming alcoholic beverages in Mexico is 18 years, but we respect the American regulation of 21 years for cruise passengers participating in this activity.

No, the tour includes tasting 8 types of chocolate accompanied by white and red wine to cleanse the palate between samples.

The total duration of the tour is 3 hours.

No, this tour is conducted in a room with a sea view, but with the comfort of air conditioning.

No, following the norms of establishments dedicated to alcohol consumption, minors are not allowed. The minimum age to participate in this tour is 18 years, but we respect the American regulation of 21 years for cruise passengers participating in this activity.

Yes, this tour includes a delicious lunch of chicken tacos with grilled vegetables and guacamole.

Yes, the room is wheelchair accessible; however, switching to a high stool is necessary to participate in the bar height tour.